Life Time Riding Related Damage Free Replacement Warranty

Riding related damage such as that caused by the rim making direct contact with a rock or hard edge is not a manufacturing defect.  However, we address this concern for original owners by offering free replacement rims.
This warranty is transferable for subsequent owners who are offered 30% discounted replacement pricing.

Black Crow will provide the original owner a free replacement rim with pre installed black brass nipples for any riding related damage (non-transferable).
Shipping of the replacement rim and rebuild costs are at the customer’s expense.

Non-original owners can receive a 30% discount on the recommended retail price to replace a damaged rim, including black brass nipples.
Shipping of the replacement rim and rebuild costs are at the customer’s expense.

Our life time warranty excludes damage incurred by any means other than when riding.

Black Crow Rim Only Warranty
Black Crow rims have a lifetime free replacement warranty for riding related damage.
Black Crow rims have a lifetime free replacement warranty against manufacturing defects.
Manufacturing warranty is transferable between owners.
Riding related warranty is not transferable between owners.
Shipping and rebuild costs are covered by Black Crow Carbon for manufacturing defect warranty claims

Black Crow Complete Wheelset Warranty
Each Black Crow wheelset is a combination of parts from different manufacturers and labour with different warranties and conditions.

Black Crow rims
Black Crow rims have a lifetime free replacement warranty for riding related damage.
Black Crow rims have a lifetime free replacement warranty against manufacturing defects.  Warranty is transferable between owners for the duration of the warranty period. Original proof of purchase is required for any manufacturing warranty claims.

DT Swiss hubs
We will facilitate any warranty claims with the manufacturer who offers a 2 year warranty and their own conditions. Exclusions include misuse, abuse, negligence or accidents, repairs or alterations outside DT Swiss facilities or to a lack of maintenance.

Spokes and nipples
Considered as consumable items. 1 spare spoke of each length and matching nipples will be provided with each complete wheelset.  Replacement spokes and nipples of the correct type and length can be purchased from us.

Wheelset rebuild
We will rebuild the wheel as a result of a manufacturing defect warranty claim.

​Manufacturing Warranty Exclusions

  1. Inflation pressure above the maximum specified in the product description.

  2. Incorrectly installed, adjusted, serviced or maintained parts.

  3. Normal wear and tear (including scratches, chips, worn bearings, spoke tension).

  4. Damage sustained from crashes, impacts or a riding accident (see riding related damage above).

  5. Damage incurred by any other means when not riding.

Claiming Process

For warranty or riding related damage claims the process is the same.
Please send an email to warranty@blackcrowcarbon.com with the following information:

  1. Copy of the original purchase receipt

  2. Clear photo showing the damaged/malfunctioning area (with tyre removed if it’s rim damage)

  3. For rim damage, clear photo or video of the damaged area and the serial number in the rim bed

  4. Details of how you found the defect or damage, details of any incident which may have caused the damage and anything else that may be helpful.  Please provide as much information as possible.